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ROBERT J. MICKA
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Profile
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Senior Quality Assurance Analyst with proven experience in testing software and internet applications and interfacing with IT teams within business organizations. Able to identify defects, implement diagnostic principles and make recommendations.
Areas of technical expertise include:
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- Test Strategies
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- Test Documentation
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- Risk Assessments
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- Defect Analysis
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- Level of Efforts
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- Defect Resolution
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Professional Experience
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Engineer 3, Quality Assurance
Comcast, Downingtown, PA (2011 – 2020)
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- Lead tester for Flex, a voice-controlled 4K streaming device, similar to Roku or the Amazon Firestick.
- Lead tester for Peacock, NBCUniversal's streaming service app.
- Assisted in testing several apps for the Xfinity X1 and Flex platforms including Netflix, YouTube, and Hulu.
- Lead tester for all other smaller apps such as Xumo, FilmRise, and VSin.
- Lead Engineer for Cisco Legacy, which included testing any new functionality on all legacy Cisco set-tops in an agile environment.
- Lead Engineer on the Vecima TerraceQAM, a device that provides HD Cable TV to hotels, hospitals, and colleges.
- Created and executed test cases using HP ALM.
- Logged any defects found into either HP ALM or JIRA.
- Assisted development in reproducing field issues in our lab environment.
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Quality Assurance Engineer
Advertising Specialty Institute, Trevose, PA (2009 – 2011)
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- Ensured ASI's applications meet business and functional requirements.
- Created and executed manual test cases against an ASP.Net front end.
- Verified data writing and executing SQL scripts against a SQL Server database.
- Logged any defects found into Microsoft's Team Foundation Server, the company's defect tracking system.
- Assisted product support team with resolving customer issues.
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Senior Quality Assurance Analyst
Wilmington Finance, Inc., Plymouth Meeting, PA (2007 – 2009)
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- Quality Assurance Lead on the Remediation project, the top project in the company.
- Trained, assigned the work and monitored the progress of two Quality Assurance Testers.
- Performed functional, regression and sanity testing on the front-end user interface and the back-end SSIS packages.
- Developed over 125 test documents, which included test plans, manual test scripts, and test matrixes.
- Wrote and executed over 400 SQL select, update, insert and delete statements against a SQL Server database.
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Quality Assurance Analyst
KCData Technology, Newtown Square, PA (2003 – 2007)
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- Quality Assurance Team Lead for the Hawaii project, a major revamp of the Reservations and Operations systems for Apple Vacations. The team of 10 testers consisted of a combination of QA Analysts and Business Analysts.
- Coached 4 Junior QA Testers in Quality Assurance methods and best practices.
- Conducted functional, integration, regression and sanity testing on the five front-end reservations applications of Apple Vacations.
- Created automated test scripts. This is done using IBM Rational Robot and TestManager.
- Generated test documentation. This included test plans, manual test scripts, test matrixes and user reference manuals.
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Quality Assurance Contractor
TVGateway, LLC, Trevose, PA (2003)
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- Completed regression tests on an Interactive Program Guide developed for a Digital Cable TV settop box which displayed information about TV programs on every channel.
- Executed manual test procedures using a Digital Cable TV settop box, a wireless keyboard, and a television remote control.
- Produced automated test scripts using the TVGateway Test Tool, an automated testing tool that TVGateway developed.
- Recorded all defects found into Bugzilla, the company's defect tracking tool.
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Quality Assurance Engineer
WorldGate Communications, Trevose, PA (2000 - 2003)
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- Assured the overall quality of the customer's web content based on release notes and functional requirements. Web content consists of any data and images on the site such as the customer’s logo, local weather and local events as well as games, chat, recipes and movie listings.
- Instituted communication between the Quality Assurance, the Content Development, and the Network Operations departments.
- Wrote and executed test plans and procedures for TVGateway, an interactive program guide that WorldGate developed for TVGateway, LLC. This included updating existing test procedures and writing procedures for new functionality.
- Recorded all defects found into Bugzilla, the company's defect tracking tool and worked with developers to get the defects resolved.
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Professional Experience prior to 2000
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Quality Assurance Engineer
GSI Commerce Inc., King of Prussia, PA (1999 - 2000)
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Quality Assurance Analyst
EMAX Solution Partners, Newtown Square, PA (1997 - 1999)
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Education
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Williamson Free School of Mechanical Trades Media, PA
Trade Certificate in Power Plant Operations (1991)
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